Shipping policy

MiniPix3D Shipping Policy

At MiniPix3D, we are committed to providing a safe, reliable, and transparent shipping experience. Below you can find all relevant information regarding the preparation, dispatch, and delivery of your order.

1. Shipping Coverage

  • All MiniPix3D orders are prepared and shipped from Spain.
  • We ship throughout Spain, including mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, and Melilla.
  • We also accept international orders and ship to a range of destinations worldwide.
  • Shipping availability, cost, and estimated delivery time may vary depending on the destination and will be shown, where applicable, during checkout.

2. Preparation and Shipping Times

  • All MiniPix3D products are personalized and made individually for each customer.
  • The estimated preparation time is approximately 10 to 15 business days, unless a different timeframe is stated on the product page.
  • Once your order has been completed, it will be handed over to the selected shipping carrier.
  • You will receive tracking information once your order has been dispatched.

For orders within Spain, delivery usually takes approximately 24–48 business hours after the parcel has been handed over to the carrier.

For international orders, delivery times vary depending on the destination country, shipping service, customs procedures, and other logistical circumstances.

Any delivery timeframe shown during checkout should be considered an estimate and not a guaranteed delivery date.

3. Shipping Costs

  • For domestic orders within Spain, a flat shipping fee of €4.10 applies to orders below €70.
  • For international orders, shipping costs are calculated automatically during checkout based on the destination, package weight, and available shipping service.
  • Any applicable shipping charges will be displayed before the customer completes the purchase.

4. Packaging and Tracking

  • Every MiniPix3D product is carefully packaged to help protect it during transportation.
  • Once the order has been shipped, the customer will receive a tracking number or tracking link whenever this service is available.
  • Tracking information may take some time to become active after the parcel has been collected by the carrier.

5. Taxes, Customs Duties and Import Fees

  • International shipments to certain destinations may be subject to import taxes, customs duties, handling fees, or other charges imposed by the authorities of the destination country.
  • Unless explicitly stated otherwise during checkout, these additional charges are not included in the product price or shipping cost and are the responsibility of the recipient.
  • Customs procedures may also cause additional delivery delays that are outside MiniPix3D's control.
  • Customers are responsible for checking any applicable import requirements or charges in their country before placing an order.

6. Shipping Delays and Incidents

Although we work with shipping providers to ensure orders arrive as quickly and safely as possible, delays may occasionally occur due to circumstances outside our control, including customs procedures, carrier delays, weather conditions, peak-season demand, or other logistical issues.

If you experience a problem with your shipment or believe your order has been unusually delayed, please contact us as soon as possible so that we can investigate the situation with the carrier.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

MiniPix3D cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. If the order has not yet been dispatched, we will do our best to update the information.

8. Returned or Undeliverable Packages

If a shipment is returned to MiniPix3D because the recipient was unavailable, refused delivery, provided an incorrect address, failed to collect the parcel, or did not complete the required customs procedures, additional shipping costs may apply if the customer requests that the order be sent again.

9. Contact

For any questions regarding the preparation, shipping, tracking, or delivery of your order, please contact our customer service team at:

equipo@minipix3d.com

Thank you for choosing MiniPix3D. Every order is individually prepared in Spain, and we work to ensure that your personalized product reaches you safely, wherever you are.