Refund policy

Returns and Refunds Policy

At MiniPix3D, all products are fully personalised based on the photographs and instructions provided by the customer. Our process includes a design approval stage before final production begins, so our cancellation and refund policy is divided into two distinct stages:

1. Initial payment or authorisation (before approving the preview)

When the customer places an order and completes payment, the amount remains authorised or held until the first digital preview is provided.

During this stage:

  • The customer may request cancellation of the order before approving the preview.
  • In this case, the payment authorisation will be cancelled or the full amount refunded.
  • Once the preview has been sent for review, cancellations will no longer be accepted except where there is a justified reason, for example if we are unable to complete the order.

2. Preview approval (start of 3D work and final payment)

Once the customer approves the digital design or preview:

  • The authorised payment is captured.
  • 3D modelling and handcrafted production begin.
  • From this point onwards, cancellations, returns or refunds due to withdrawal or a change of mind will not be accepted, in accordance with Article 103(c) of the Spanish General Law for the Protection of Consumers and Users, which applies to personalised products.

The customer's approval confirms the final order and authorises us to begin production.

3. Differences between the preview and the final product

The digital preview is intended solely as a representation of the proposed design.

Due to the artistic and handcrafted nature of 3D modelling, printing and painting, slight variations may occur in proportions, colours, textures or details compared with the approved preview.

These minor differences will not be considered grounds for a refund, replacement or remake, provided that the final product reasonably reflects:

  1. The main features of the person or character
  2. The agreed pose or composition
  3. The overall colours
  4. The accessories or elements included in the approved design

By approving the preview and proceeding with production, the customer accepts these conditions.

4. When a refund, remake or replacement may be offered

We accept requests for a refund, remake or replacement only in the following circumstances:

  • The product arrives damaged or defective. Photographic evidence of both the packaging and the item will be required.
  • The final product contains a clear error compared with the essential elements of the approved design, such as:
    • completely incorrect main colours
    • a missing approved accessory
    • the wrong person or character
    • clearly incorrect features resulting from an interpretation or manufacturing error
  • Technical issues prevent us from correctly producing or delivering the order.

Minor variations resulting from the handcrafted or artistic interpretation process will not be considered defects. This includes slight differences in texture, colour tones, proportions or finish, provided that the main characteristics of the approved design have been respected.

The customer must notify us of any issue within 5 calendar days of receiving the product by emailing equipo@minipix3d.com and providing:

  • Order number
  • Description of the issue
  • Photographs or other evidence of the damage or error

5. Response time

We aim to review each case and respond within a maximum of 48 business hours after receiving the claim.

6. Our commitment to customers

Although our products are made to order and are therefore exempt from the standard right of withdrawal, our aim is to provide a fair, satisfactory and transparent experience.

We will always seek a reasonable and balanced solution where a genuine issue has occurred.

Pequeño detalle: he corregido también la numeración, porque en español tenías dos apartados 5. Aquí queda correctamente como 5. Response time y 6. Our commitment to customers.